Engagement Manager

Full Time

San Francisco, CA OR REMOTE

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The Company

Dover is the modern recruiting department for the world's top companies. We combine domain expertise with best-in-class automation to help companies hire the best talent for their open roles.

Recruiting is a $50B industry in the US, but recruiting departments and agencies still have incredibly manual processes. Recruiters spend countless hours on administrative work, so they have less time to do what they do best: pitch and close candidates.

We've built a better way. Our advanced ML-powered matching software finds the perfect candidates for a particular role, and our NLP outreach system reaches out to those candidates in a highly personalized way. We're automating the entire recruiting stack, from sourcing to scheduling.

The Role

Dover is looking to grow our team of business consultants. As an early member of the team, you'll be responsible for managing our client relationships.

Your day to day work will involve interfacing with founders, CEOs, and CTOs of some of the fastest-growing companies in the world. You'll be running onboardings, helping clients refine their searches, and working inside of the Dover product to deliver results. You'll have to combine account management, product management, relationship nurturing & data analytics skills to champion the clients' needs within the company. This role will involve working cross-functionality with our entire team and our founders.As someone working both strategically and tactically with our customers, you'll be in the best position to gain insights on our product and market — helping us to shape our roadmap and make improvements across business operations.

We are a small and growing team, so your responsibilities will evolve rapidly. As an early hire, you will have unparalleled opportunity for ownership and growth within the company.

The Responsibilities

  • Onboard new clients and work with them to develop goals
  • Educate clients on the Dover process and coach them through their recruiting efforts
  • Create and closely monitor metrics to ensure we meet and exceed client expectations
  • Interface with the customer-facing team to guide product decisions and priorities based on client feedback
  • Work cross-functionally to drive strategic projects in operations, sales, marketing, hiring and customer experience
  • Build playbooks and best practices to help us scale

About You

  • Have a bachelor's degree
  • Have 1+ years of customer-facing experience
  • Experience in consulting within firms like McKinsey, BCG, or Bain is a plus
  • Have excellent communication skills
  • Have a high sense of ownership and the ability to work autonomously
  • Can move quickly and adapt to ever-changing requirements in a high-pressure environment
  • Are analytical and want to dive deep into the data and process
  • Are thorough and drive projects to completion

Our Commitment to Diversity

At Dover, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do this because we know the more inclusive we are, the better our work will be.

Dover does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.

Benefits

At Dover, we think benefits should empower you to be your best, both in and outside of work.

Development

  • Competitive salary & meaningful equity
  • Support for workshops and lectures for personal & professional development
  • Opportunities to grow within the company

Wellness

  • Comprehensive health and dental benefits covered 100%
  • Reimbursements for physical & mental wellness
  • Daily lunch

Flexibility

  • All the tools you need to do your best work, including laptop, monitor, desk, chair, & more
  • Flexible work schedule and open vacation policy
  • Volunteer time off
  • Virtual assistant to take chores off your plate & help you focus on work

In addition to everything above, we do swag, birthday gifts, & host bi-weekly, socially distanced team events.

We prefer candidates in San Francisco, CA but will make exceptions for particularly strong candidates across the US and Canada.

Interested? Apply here →