Client Operations Lead

The Company

Dover is building the first truly modern recruiting agency. We help some of the fastest growing companies hire the best talent for their open roles.

Recruiting is a $50B industry in the US, all the largest agencies still have incredibly manual processes. Recruiters spend countless hours on administrative work, so they have less time to do what they do best: pitch and close candidates.

We've built a better way. Our advanced ML-powered matching software finds the perfect candidates for a particular role, and our NLP outreach system reaches out to those candidates in a highly personalized way. We're automating the entire recruiting stack, from sourcing to scheduling.

The Role

Dover is looking for our first client operations hire. You'll be responsible for ensuring that our clients have a stellar experience using Dover. 

Your day to day work will involve interfacing with founders, CEOs, and CTOs of some of the fastest-growing companies in the world. You'll be running onboardings, helping clients refine their searches, and working inside of the Dover product to deliver results. You'll have to combine sales, account management, product management, and technical skills to work cross-functionality with our entire team and champion the clients' needs within the company. You'll work both strategically and tactically to implement improvements to all parts of Dover's operations.

We are a small and growing team, so your responsibilities will evolve rapidly. We expect that you will manage the rest of our Client Ops team as we expand that team. As our first non-technical hire, you will have unparalleled opportunity for ownership and growth within the company.

The Responsibilities

  • Run client onboardings and create streamlined processes for improving the Dover onboarding process
  • Create and closely monitor metrics to ensure we meet and exceed client expectations
  • Interface with clients and the customer-facing team to guide product decisions and priorities based on client feedback
  • Work cross-functionally to drive strategic projects in operations, sales, marketing, hiring and customer experience
  • Build infrastructure and best practices to support future client operations


  • Have 3+ years of work experience in the tech industry
  • Have 1+ years of sales or recruiting experience
  • Have excellent communication skills
  • Have a high sense of ownership and the ability to work autonomously
  • Can move quickly and adapt to ever-changing requirements in a high-pressure environment


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