Business Operations

The Company

Dover is building the first truly modern recruiting agency. We help some of the fastest growing companies hire the best talent for their open roles.

Recruiting is a $50B industry in the US, all the largest agencies still have incredibly manual processes. Recruiters spend countless hours on administrative work, so they have less time to do what they do best: pitch and close candidates.

We've built a better way. Our advanced ML-powered matching software finds the perfect candidates for a particular role, and our NLP outreach system reaches out to those candidates in a highly personalized way. We're automating the entire recruiting stack, from sourcing to scheduling.

The Role

Dover is looking for our first business operations hire. This is a pretty unique role: you will report directly to the CEO and do whatever it takes to scale the business.

We are a small team and growing quickly, so this ranges from building and managing our internal operations, defining and improving the customer experience, improving our sales processes, defining and measuring performance metrics and more.

You will work cross-functionally within the company, deeply understanding all parts of the business and interfacing with everyone on the team. You'll work both strategically and tactically to implement improvements to all parts of Dover's operations.

As our first non-technical hire, you will have unparalleled opportunity and ownership within the company.

The Responsibilities

  • Work cross-functionally to drive strategic projects in operations, sales, marketing, hiring and customer experience
  • Interface with clients and the customer-facing team to guide product decisions and priorities based on client feedback
  • Define and create SQL dashboards for internal performance metrics
  • Assist with client onboardings and define streamlined processes for the onboardings
  • Build infrastructure and best practices to support the GTM and customer success functions


  • Have 1-2 years of work experience in the technology industry
  • Have experience with data analysis¬†(must know Excel and SQL, some experience with Python or other scripting languages is a plus)
  • Have a high sense of ownership and the ability to work autonomously
  • Aren't afraid to get your hands dirty
  • Ability to adapt to new requirements and projects--we're a small startup, so your day to day work will continue to evolve quickly


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